General Terms and Conditions: These Terms and Conditions (“Terms”) form a legal and binding agreement between MYASTROHELP, a company based in Rajasthan, India (“the Company,” “we,” “us,” or “our”), and any person (“User”) accessing the website https://www.myastrohelp.com, including sub-domains, mobile sites, apps, APIs, and widgets (collectively, the “Platform”), and any content such as astrology reports, text, charts, images, videos, or other materials made available via the Platform (“Content”) for receiving astrological consultations and related services (“Services”). By using the Platform, Users agree to be bound by these Terms, the Privacy Policy, and all applicable regulations. We reserve the right to amend these Terms by publishing updated versions on the Platform. Continued use implies acceptance. Notifications may be provided via email or in-app.
Services Offered: The Platform provides a personal, non-transferable, non-exclusive, and revocable license to access Services such as birth chart analysis, horoscope predictions, kundli matching, and personalized astrological consultations. These Services are intended for personal use only. Advertisements may be shown based on user behavior or content viewed. Service availability and scope may change without prior notice. Consultation rules and delivery timelines are disclosed with each service offering.
User Registration: Users must register to access personalized astrology reports or book consultations. Registration requires providing accurate personal details including full name, email, phone number, gender, birth details (date, time, and location), and password. Users must be at least 18 years of age. The Company reserves the right to request identity verification and may suspend or terminate accounts that violate these Terms or provide false information.
Astrology Services and Compliance: Services on MYASTROHELP are for guidance and informational purposes only and are based on established principles of Vedic and modern astrology. They are not intended to replace professional advice such as medical, legal, or financial consultation. Users are responsible for interpreting predictions and making personal decisions accordingly. By using these Services, Users confirm understanding that outcomes depend on various personal and cosmic factors, and no guarantees are made.
Security: User accounts are protected by passwords. Users are responsible for maintaining confidentiality and securing their account. We are not liable for losses from unauthorized access due to negligence or sharing credentials. Security practices, such as encryption and secure transactions, are in place, but Users must ensure they use secure networks and devices when accessing the Platform.
User Conduct: Users agree not to:
- Use bots, scripts, or tools to extract or misuse content
- Upload or transmit content that is abusive, defamatory, or violates any law
- Attempt unauthorized access to the Platform
- Impersonate others or provide false information
- Harass or abuse astrologers or customer support staff
Violations may lead to warnings, service denial, or legal action.
Payment Terms: Users purchasing paid consultations, reports, or subscriptions agree to pay the displayed fees via approved payment gateways. All prices include applicable taxes (e.g., GST). Refunds for failed transactions or duplicate charges will be processed within 7–14 business days. Services once delivered are non-refundable. We may offer limited-time promotional credits, which are non-transferable and non-redeemable for cash.
Astrology Report Delivery: Astrology services, such as reports or consultations, will be delivered digitally via email, dashboard access, or phone call, depending on the selected service. Delivery timelines are mentioned with each service but may vary based on data accuracy and astrologer availability.
Accuracy and Limitations: Astrological predictions are interpretive and not deterministic. While our experts follow authentic practices, outcomes depend on various uncontrollable factors. MYASTROHELP does not guarantee the accuracy of any prediction and disclaims liability for decisions made based on such interpretations.
Fair Use and Fraud Prevention: MYASTROHELP monitors usage to prevent abuse, duplicate accounts, and fraudulent behavior. Suspected misuse, such as repeated refund requests, automated form submissions, or impersonation, may result in service suspension and legal action.
Intellectual Property: All content on MYASTROHELP, including text, graphics, software, and original astrology reports, is owned by MYASTROHELP or its licensors. Users may not copy, reproduce, or redistribute this content without permission. Users grant us a royalty-free license to use feedback or testimonials submitted voluntarily for marketing and promotional use.
Testimonials: By submitting testimonials or reviews, Users agree to grant MYASTROHELP a non-exclusive, worldwide, royalty-free license to use their name, likeness, and shared experiences for promotional purposes across platforms without further approval or compensation.
Third-Party Services: The Platform may contain links to third-party websites or services for additional tools or payment processing. Users access third-party content at their own risk and should refer to those entities’ terms and policies. We are not liable for issues arising from such interactions.
Privacy: Use of the Platform is also governed by the MYASTROHELP Privacy Policy, which outlines how personal information is collected, stored, and used.
Technical Issues: We strive for uninterrupted access but are not responsible for disruptions due to internet failure, device malfunction, or force majeure events. If a paid Service is undelivered due to technical errors from our end, eligible Users may receive a refund or re-delivery upon request.
Disclaimers: All Services are provided “as is” without warranties regarding accuracy, relevance, or results. Users assume full responsibility for their reliance on astrological advice. MYASTROHELP shall not be liable for any loss, injury, or damage resulting from use of the Platform.
Indemnification: Users agree to indemnify and hold MYASTROHELP harmless from any claims, losses, or damages resulting from misuse of the Platform, violation of Terms, or reliance on Services.
Termination: We may suspend or terminate access to any User who violates these Terms, provides false data, or abuses the Services. Termination includes deletion of account data and revoked access to pending services without refund.
Dispute Resolution: Any dispute will be resolved amicably through written communication within 15 days. If unresolved, disputes shall be subject to arbitration in Rajasthan, India, under the Arbitration and Conciliation Act, 1996. The decision of the arbitrator will be final and binding.
Contact and Support: For questions or complaints, email support@myastrohelp.com. By using the Platform, Users consent to be contacted via email, phone, or SMS regarding service updates or support, even if DND is active.
Return, Refund, and Cancellation: Paid astrology services (e.g., reports, consultations) are non-cancelable and non-refundable once delivered. Refunds for undelivered or erroneous services may be processed within 7 business days after verification. Users may cancel orders within 24 hours if not yet fulfilled. Physical products (e.g., gemstone remedies) are returnable within 7 days in original condition. Shipping timelines range from 3–7 business days. We are not liable for delivery delays due to carrier issues.
Wallet Policies: Users may add credits to their MYASTROHELP Wallet for availing Services. A limit of INR 20,000 per top-up applies, with a maximum daily limit of INR 2,00,000. Wallet funds are non-refundable and can only be used on the Platform. Withdrawals are not applicable unless related to failed or undelivered Services. KYC verification may be required for large-value transactions for security and regulatory compliance.